Peace of Mind After an Accident
A road traffic accident is never pleasant, but our services can make the experience less upsetting and complex. As the leading provider of accident services to motorists, our expertise and knowledge will keep you mobile and get you back on the road quickly and safely.
Non-Fault Accident?
Fault Accident?
Our Fault Accident Services
If you have been involved in a fault accident, we may be asked by your insurer to manage your claim. We provide the following services:
Repair Services
Through our network of more than 300 prestige and specialist bodyshops nationwide
Repair Services
Through our network of more than 300 prestige and specialist bodyshops nationwide, we can arrange for your vehicle to be promptly assessed and repaired to the highest standards.
Courtesy Vehicle
Repairers are asked to ensure they have courtesy vehicles available to ensure
Courtesy Vehicle
Repairers are asked to ensure they have courtesy vehicles available to ensure you remain mobile whilst your vehicle is being repaired. We provide vehicles in periods of high demand.
Accident Management
We manage your claim guiding you through the process and liaising with your insure
Accident Management
We manage your claim guiding you through the process and liasing with your insurer and the many other parties involved, getting you back on the road as quickly as possible.
Who Are PCH?
Prestige Carriage Hire Limited (PCH) is a leading provider of credit hire and accident management solutions, helping drivers and businesses stay mobile following non-fault accidents. With industry expertise, a nationwide network, and a diverse specialist fleet, we manage the process from collision to compensation — so you don’t have to.
Since our inception, we’ve built a reputation for reliability, responsiveness, and results. Our mission is to reduce downtime, simplify claims, and deliver exceptional service without burdening the customer.
30 +
Years of Experience
What We Do
If you have been unfortunate enough to be involved in a fault accident, we can help to get you back on the road as quickly as possible and with the minimum of fuss. We assist over 3,000 at fault motorists each month, assessing damage, repairing their vehicle to the highest standards and agreed timescales and keeping them mobile whilst repairs are completed. Our national network of repairers work to manufacturers standards and are carefully selected to ensure they are industry accredited and meet the highest repair quality standards. All repairs are guaranteed for 5 years.
Strategic Developments
Our expertise, capabilities and scale enable us to provide a comprehensive range of services with the understanding and commitment you’d expect from a niche service provider. Our business is focused on delivering quality services to all customers. At the heart of everything we do is Treating Customers Fairly – from product design, delivery and support systems you can be confident we are delivering the highest quality services and products to meet your needs. Part of ZIGUP plc, we work in conjunction with one or more of our sister companies to deliver your services.
300,000+
Claims handled annually
23,000 Legal Cases
13,000
Owned vehicles
50k via
network
network
40,000+
Vehicles repaired
Over 300 repairers
181,000+
Vehicle hires
delivery and collection
2.7M
Calls in/outbound
99% of documents signed online
PCH Customer Reviews
Our customers consistently rate our service 9/10 in our Satisfaction Survey each month and we enjoy great ratings on sites like TrustPilot, Review Centre and Google. We value customers taking the time to leave service feedback and ratings on consumer websites and remember, if you have experienced a problem with our service, just contact us and we will always try to resolve the issue for you.
9/10
Customers would
use our service again
65
Net Promoter Score (NPS)
12 month average
91%
Customers would
recommend the service
