Peace of Mind After an Accident

A road traffic accident is never pleasant, but our services can make the experience less upsetting and complex. As the leading provider of accident services to motorists, our expertise and knowledge will keep you mobile and get you back on the road quickly and safely.

Non-Fault Accident?

Fault Accident?

Our Non-Fault Accident Services

As the leading provider of accident management assistance, if you have been involved in a non-fault accident we can offer a range of services to suit your needs. Helping to reduce the stress and hassle, we can ensure your legal right is protected.

Accident Management

We manage your claim for you, guiding you through the process

Accident Management

We manage your claim for you, guiding you through the process, liaising with insurers and the many other parties involved, ensuring you remain mobile, getting you back on the road promptly.

Replacement Vehicle

With a fleet of over 13,000 vehicles and network of 60 branches

Replacement Vehicle

With a fleet of over 13,000 vehicles and network of 60 branches we can rapidly provide you with a comparable replacement vehicle whilst yours is being repaired or is un-driveable.

Repair Services

Through our network of more than 300 prestige and specialist bodyshops nationwide

Repair Services

Through our network of more than 300 prestige and specialist bodyshops nationwide, we can arrange for your vehicle to be promptly assessed and repaired to the highest standards.

Insurance Services

We provide insurance cover to around 1.1 million UK motorists in the form of Credit Protection,

Insurance Services

We provide insurance cover to around 1.1 million UK motorists in the form of Credit Protection, Replacement Vehicle, Motor Legal Expenses, Excess Protection and Breakdown policies.

Personal Injury Services

We can help you to recover personal losses and compensation for injuries

Personal Injury Services

We can help you to recover personal losses and compensation for injuries you or your passengers may have sustained in the accident through our sister companies Principia Law and NewLaw Solicitors.

Customer Portal

To provide services to you as soon as possible our award winning Online Customer Portal

Customer Portal

To provide services to you as soon as possible our award winning Online Customer Portal enables you to conveniently manage and track your hire and repair services online.

Who Are PCH?

Prestige Carriage Hire Limited (PCH) is a leading provider of credit hire and accident management solutions, helping drivers and businesses stay mobile following non-fault accidents. With industry expertise, a nationwide network, and a diverse specialist fleet, we manage the process from collision to compensation — so you don’t have to.

Since our inception, we’ve built a reputation for reliability, responsiveness, and results. Our mission is to reduce downtime, simplify claims, and deliver exceptional service without burdening the customer.

30 +

Years of Experience

What We Do

If you have been involved in a non-fault accident, PCH can help to get you back on the road as quickly as possible, arranging a temporary hire vehicle and where necessary getting your vehicle repaired and helping you recover other losses you may have incurred. Thankfully, road accidents are rare. Whilst an accident itself can be worrying and disruptive, it is often resolving matters afterwards that can be most time consuming and complex – arranging a hire car, dealing with third party insurers, not losing your excess, or knowing what you can claim back – that’s where we can help.

Strategic Developments

Our expertise, capabilities and scale enable us to provide a comprehensive range of services with the understanding and commitment you’d expect from a niche service provider. Our business is focused on delivering quality services to all customers. At the heart of everything we do is our commitment to Consumer Duty – from product design, delivery and support systems you can be confident we are delivering the highest quality services and products to meet your needs. Part of ZIGUP plc, we work in conjunction with one or more of our sister companies to deliver your services.

300,000+

Claims handled annually 23,000 Legal Cases

13,000

Owned vehicles 50k via
network

40,000+

Vehicles repaired Over 300 repairers

181,000+

Vehicle hires delivery and collection

2.7M

Calls in/outbound 99% of documents signed online

PCH Customer Reviews

Our customers consistently rate our service 9/10 in our Satisfaction Survey each month and we enjoy great ratings on sites like TrustPilot, Review Centre and Google. We value customers taking the time to leave service feedback and ratings on consumer websites and remember, if you have experienced a problem with our service, just contact us and we will always try to resolve the issue for you.

9/10

Customers would use our service again

65

Net Promoter Score (NPS) 12 month average

91%

Customers would recommend the service

"Fast, professional, and completely hassle-free. My replacement vehicle arrived the same day, and I didn’t have to chase anyone. Highly recommend!"

"As a taxi driver, downtime is money lost. PCH got me a like-for-like plated vehicle in hours and managed the entire process while I kept working."

"PCH made the whole process seamless. They handled the repairs, the insurer, and gave me a clean executive car to use during the whole claim. Incredible service!"

"Everything was handled with care and professionalism. Recovery, repairs, and legal sorted without a single upfront cost. I was kept informed every step."

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