Privacy Policy

Prestige Carriage Hire Limited

Introduction and Contact Information

The privacy and security of your personal information is important to us, and we are committed to protecting it. This Privacy Notice explains how we collect, process, and safeguard personal data relating to you and any authorised individuals (e.g. drivers), and outlines your rights under data protection law.

By providing information about another person, you confirm you have the legal right to do so and that they understand how their information will be used.

Who We Are

Prestige Carriage Hire Limited (“we”, “our”, “us”) is the data controller responsible for your personal data.

Company Name: Prestige Carriage Hire Limited
Company Number: 15241414
Registered Address: Potten Farm, Chandlers Lane, Chandlers Cross, Rickmansworth, WD3 4NQ
Email: info@pch.rent
Phone: 0330 027 2011

Updates to This Privacy Policy

We may update this policy from time to time and recommend you check this page regularly. You should also inform us of any changes to your personal information to ensure our records remain accurate.

Scope of This Privacy Notice

This Privacy Notice applies to:
– Visitors to our websites and use of cookies
– Clients, drivers, and service users
– Enquiries and applicants
– Any person whose data is shared with us for vehicle hire or related services

Visitors to Our Websites and Use of Cookies

We use cookies to operate and improve our websites (pchclaims.management, pch.rent). Strictly necessary cookies support site functionality, and performance cookies help us analyse traffic using tools such as Google Analytics.

Information We Collect

We may collect personal data including:

– Name, address, contact numbers, email
– Driving licence and identification details
– Incident, insurance and claim details
– Vehicle use (including telematics and tracking)
– Financial and payment information
– Health or injury data where applicable (special category)

We collect data through direct interactions, service providers, vehicle telematics, and other sources.

Pre-Employment Data

We collect applicant data during recruitment, which may include background checks, identity and employment verification, and equality monitoring. Unsuccessful applications are retained for up to 12 months.

Job Alert

Where you register for job alerts, we use your email address to deliver relevant updates. You may unsubscribe at any time.

How We Use Your Information

We use your information to:
– Respond to enquiries and deliver services
– Provide updates and manage accounts
– Comply with legal obligations
– Train staff and improve our offerings

Marketing

You may receive information about related products or services. We will only contact you with marketing if:
– You are an existing customer; or
– You have given explicit consent

You may opt out at any time.

Lawful Basis for Processing

We process your data under one or more of the following legal bases:
– Contract performance
– Legal obligations
– Legitimate interests
– Consent
– Public interest or legal claims

Sharing Your Information

We may share your data with:
– Insurers, brokers, solicitors, and repairers
– Vehicle suppliers and subcontractors
– Law enforcement and regulatory authorities
– Our affiliated group companies

Vehicle Tracking

Vehicles may be equipped with trackers to:
– Prevent theft
– Detect unauthorised travel
– Support insurance and legal processes

Data Retention

We retain your data for up to seven years after the end of service, or longer if required by law.

International Transfers

If data is transferred outside the UK, we ensure appropriate safeguards are in place.

Your Rights

You have the right to:
– Access, correct or delete your data
– Object to or restrict processing
– Port your data
– Withdraw consent

To exercise your rights, email info@pch.rent

Complaints

If you are unhappy with our handling of your data, you can complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk or call 0303 123 1113.

We would prefer you contact us first at info@pch.rent.

Links to Other Websites

Our site may link to external websites. This Privacy Notice does not apply to them. Please refer to their respective privacy policies.