Partners

Our Partners

At Prestige Carriage Hire (PCH), we proudly deliver accident management and credit hire services to some of the UK’s most respected insurers, brokers, fleet operators, and automotive brands.

Whether you’re a high-volume insurer or a boutique broker, our scalable service model allows us to provide both turnkey and bespoke solutions — without compromising on speed, quality, or customer care.

At a Glance
Replacement & Hire Vehicles
Repair Management
Recovery & Storage

Claims Handling & Loss Recovery

Insurance Cover Integration

Our Partners & Suppliers

Quality and Service

At Prestige Carriage Hire (PCH), we are committed to delivering a consistently high-quality experience — especially in a sector where customers are often stressed, frustrated, or uncertain following an accident.

We invite every client to provide feedback on their journey with us, and we’re proud that over 1 in 4 customers respond to our satisfaction surveys.

📊 Our 12-month Net Promoter Score (NPS) average is 65, based on more than 47,000 customer responses — a clear indicator of our service excellence and reliability.

We don’t stop at delivery. Our team continuously monitors feedback from customers, partners, and staff to improve, innovate, and exceed expectations — every time.

What Our Customers Say About Us

Don’t just take our word for it — here’s what real clients say about their experience with PCH:

What We Can Provide

Mobility Solutions
Over 1,000 replacement vehicles across 40+ vehicle types,
Mobility Solutions
Over 1,000 replacement vehicles across 40+ vehicle types, including prestige models, taxis, chauffeur cars, vans, and EVs.
Repair Network
Access to 150+ trusted bodyshops nationwide
Repair Network
Access to 150+ trusted bodyshops nationwide, completing thousands of repairs each year.
Customer Care
Providing 24/7 customer service, our operations centre team is fully trained
Customer Care
Providing 24/7 customer service, our operations centre team is fully trained to deliver often complex high quality service in a regulated environment to agreed industry leading service standards.
Digital Solutions
Through our award winning online customer portal we can deliver services
Digital Solutions
Through our award winning online customer portal we can deliver services quickly and efficiently to consumers 24/7. Providing customer documentation, information, real time repair and hire tracking - all at their fingertips.
Accident Management
Our expertise and experience in accident management services is unparalleled.
Accident Management
Our expertise and experience in accident management services is unparalleled. We provide high quality services, partnering to understand needs of your customers and deliver the best customer journey and experience.
Insurance Services
As an experienced intermediary insurance provider we cover around 1.1 million UK motorists.
Insurance Services
As an experienced intermediary insurance provider we cover around 1.1 million UK motorists. We provide policy delivery for credit hire, legal expenses, replacement vehicle, excess protection and breakdown policies.
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