Services
Accident Management
- First Notification of Loss (FNOL)
- Claims assessment and documentation submission
- Like-for-like replacement vehicle hire
- Vehicle delivery and recovery
- Coordination of repairs or settlement
Replacement Vehicle
From our own fleet of over 13,000 vehicles and network of 60 UK branches we can rapidly provide customers with a comparable replacement vehicle whilst theirs is being repaired or is un-driveable.
For convenience we deliver and collect vehicles, but customers can also drop hire vehicles at the repairer when collecting their own repaired vehicle. We supply a full range of vehicles: domestic, prestige, 4X4, dual control, disabled adapted, taxis, motorcycles and light commercial vehicles. In periods of high demand our longstanding hire partners provide access to an extra 50,000 vehicles. We are able to offer full UK coverage and rapid response.
Repair Services
Through a UK-wide network of over 300 repairers including prestige and specialist bodyshops, we can arrange for your vehicle to be promptly assessed and repaired to the highest standards.
Ensuring customers vehicles are repaired quickly and to accepted industry standards is paramount. Our repair service is provided through our sister company and all repairers are rigorously screened and adhere to contracted service standards, regularly reviewed by ourselves and independent parties. All vehicle damage is assessed by independent engineers with all repairs guaranteed for 5 years. We also manage repairs and services through our partners’ networks.
Customer Portal
Our award-winning online customer portal is designed to enhance the speed, transparency, and convenience of the customer journey.
The secure, user-friendly platform allows customers to:
- Review and sign all credit hire and repair documents online
- Track the status of their replacement vehicle
- Monitor the progress of repairs to their own vehicle
- Receive real-time notifications for key updates and actions required
By streamlining documentation and communication, the portal accelerates service delivery while keeping customers fully informed—24/7, from any device.
In addition to the online document management, the portal also enables customers to track the status of their hire vehicle and the repairs to their own vehicle. The system is integrated with our customer notifications and advises when a status changes and/or a new action is required, giving the customer direct and up to date information.
Insurance Services
We provide tailored insurance solutions to over 1.1 million UK motorists, offering a comprehensive range of underwritten products to support mobility and peace of mind in the event of a road traffic incident.
Our insurance portfolio includes:
- Credit Protection
- Replacement Vehicle Cover
- Motor Legal Expenses Insurance
- Excess Protection
- Breakdown Assistance
To protect customers involved in non-fault accidents, we offer complimentary After The Event (ATE) legal and credit hire cover—especially useful where their own insurer may not cover certain losses or they prefer not to claim on their own policy.
In addition, we provide optional products designed to keep motorists mobile and reduce out-of-pocket expenses after an accident.
Full terms and conditions apply.
Personal Injury Services
- Access to highly qualified specialist solicitors
- Clear, practical legal advice from experienced professionals
- Support for claims through negotiation or litigation
- A focus on securing the settlement each customer deserves
Regulation and Compliance
Protecting our customers’ interests with integrity is fundamental to everything we do. We ensure that the correct regulatory approvals, processes, and procedures are in place across our operations.
The principles of Customer Duty are embedded in our approach, ensuring all customer needs are fairly assessed, clearly communicated, and consistently met.
Data Protection Regulation
Prestige Carriage Hire Limited is registered with the Information Commissioner’s Office (ICO) as a data controller for the lawful processing of personal information.
Registration Number: ZB800515
This can be verified at: https://ico.org.uk/esdwebpages/search
We ensure that all employees are trained in data security awareness and follow robust procedures when handling personal information or communicating with customers.